Contact Us

To ensure the highest legal and operational standards in accordance with Australian regulatory requirements and international best practices, viperspin.games offers multiple secure and compliant channels for user contact. All communications are processed by designated support and compliance teams, with information managed under recognized data protection regimes and gambling regulatory directives.

Official Contact Details and Communication Channels

• Support Email (Critically Important): [email protected]
  This address should be used for all customer support inquiries, incident reporting, responsible gambling concerns, and urgent player account assistance. All such communications are acknowledged and processed in accordance with the Australian Consumer Law and the Interactive Gambling Act 2001 (Cth), ensuring prompt, transparent, and secure response for all users.
• General Information Email: [email protected]
  For questions regarding company operations, corporate matters, or non-player-specific topics, please use this address. Non-support queries will be redirected to the appropriate department, consistent with internal compliance policies and external legal mandates.
• Official Website: https://viperspin.games
  This is the primary domain for all player communications, regulatory notices, and terms updates. All contact should reference viperspin exclusively within the viperspin.games domain context.

Secure Online Contact Form

Headquarters, Corporate and Regional Contact Information

• Headquarters (Legal and Regulatory): Hanchi Snoa 19, Trias Building, Curaçao
  All legal correspondence and compliance notices relating to licensing and registration (Curacao Gaming Authority, License Number OGL/2025/373/0120, valid through 2025) should be addressed to this location. This address is aligned with viperspin.games' regulatory obligations and is disclosed as required by international and AU risk controls.
• Regional Office (Payment Processing): Avlonos 1, Maria House, 1075, Nicosia, Cyprus
  This address is applicable for payment service-related correspondence and cross-border financial inquiries. Compliance teams at viperspin.games ensure all AU anti-money laundering (AML) and counter-terrorism financing (CTF) obligations are maintained at every office.

Procedural Guidelines and User Protections

1. Identity and Data Protection:
   All personal information submitted through viperspin.games' contact platform is handled in accordance with Australian Privacy Principles (APPs) and international data protection standards. Users have the right to access, correct, or request deletion of their personal data under applicable laws. Please reference the Privacy Policy for comprehensive data handling practices.
2. Complaint and Dispute Resolution:
   Any complaints, including unresolved account or transactional disputes, may be submitted in writing to [email protected] or via the secure contact form. viperspin.games undertakes to respond within one business day and to fully address all complaints within 14 days, in compliance with AU consumer protection statutes. Unresolved complaints may be escalated to the licensing authority in Curaçao (Curacao Gaming Authority), with contact details provided upon written request.
3. Responsible Gambling and Player Protections:
   viperspin.games implements mandatory responsible gambling protocols, including 24/7 helpline access and self-exclusion mechanisms. Australian users may access specialized responsible gambling services at any time; all requests for self-exclusion, deposit limits, or gambling-related support should be sent to [email protected] for prioritized handling and absolute confidentiality.

Timeframes, Service Standards, and Legal Disclaimers

• Average Response Time: All contact methods (email, contact form, live chat) are monitored 24/7 with an expected first reply within one business day of submission, and full resolution within 14 days for complex matters, unless otherwise required by law.
• Service Continuity: viperspin.games ensures continued access to all contact channels, subject to maintenance and force majeure, as permitted by AU law. Notices of planned service interruptions are published in advance on the official website.
• Legal Disclaimer: Communications with viperspin.games, whether via email or electronic form, do not constitute a legally binding agreement until expressly confirmed in writing by authorized company representatives. All communications are subject to monitoring, logging, and retention in accordance with AU and international legal, tax, and financial reporting standards.
• Brand Usage Limitation: The name "viperspin" in all user and legal communications refers exclusively to services and domains operated via viperspin.games. Users should verify authenticity of any third party purporting to represent viperspin by confirming communication originates from an officially listed email or the official website. Any attempt to solicit information through non-authorized domains or contacts should be immediately reported to [email protected].

Regional Compliance Note: viperspin.games is regulated under the laws of Curaçao and maintains strict adherence to the Interactive Gambling Act 2001 (Cth) as applicable to the Australian market. Australian residents are advised that certain restrictions may apply to participation based on local legislation. For further clarification or legal assistance, contact [email protected] or consult an independent legal advisor. All legal and operational information on this page is valid through 2025 and is updated in alignment with regulatory changes and licensing requirements.