Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gaming services made available via viperspin.games ("Website"). By creating an account or using any services on the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website. These Terms are effective as of 6 November 2025 and replace all previous versions.

Definitions

For the purposes of these Terms:

Operator means SG International N.V., a company registered under the laws of Curaçao with registered address at Dr. M.J. Hugenholtzweg 25, Unit 11, Willemstad, Curaçao, and any of its designated payment processing partners, including SG International LP (New Zealand) and Girafro LTD (Cyprus).
Website means the online gaming platform operated at viperspin.games, including all subdomains, mobile versions and related services.
Services means all products and activities offered on the Website, including but not limited to online casino games, pokies, table games, live casino and promotional offers.
User or Player means any natural person who accesses the Website and/or holds an account on the Website.
Account means a registered user account created by a Player on the Website for the purpose of participating in the Services.
Bet or Wager means any amount of money staked by a Player on the outcome of a game or event offered on the Website.
Real Money Balance means the portion of funds in a Player's Account that originates from deposits, winnings derived from real money play and any other non-restricted funds.
Bonus means any funds, free spins, cashback, loyalty rewards or similar incentives credited to an Account which are subject to specific terms, including but not limited to wagering requirements and expiry periods.
Bonus Balance means the portion of funds in an Account that consists of Bonuses and any winnings derived from such Bonuses, which may be subject to restrictions.
Wagering Requirement or Wager means the total amount that must be staked using a Bonus (and, where applicable, associated deposit) before the Bonus and related winnings can be transferred to the Real Money Balance or withdrawn.
KYC (Know Your Customer) means the identity verification procedures required by the Operator, including the collection and verification of identification documents, proof of address, payment method ownership and, where applicable, source of funds.
Payment Processor means any third party engaged by the Operator to process deposits and withdrawals, including SG International LP and Girafro LTD.
Responsible Gambling Tools means tools made available by the Operator, such as deposit, loss and wager limits, cooling-off periods and self-exclusion.
AU Resident means a Player who is ordinarily resident in Australia or accessing the Services from within Australia.

Account Registration

Eligibility and Age Requirements

Legal age: You may create an Account only if you are at least 18 years of age and at or above the minimum legal gambling age in your jurisdiction of residence and access.
Jurisdictional responsibility: The Services are offered from outside Australia under Curaçao law and are not licensed by the Australian Communications and Media Authority (ACMA). It is your responsibility to ensure that accessing and using the Services is lawful in your state or territory, and you must not use the Website if such use is prohibited.
One Account policy: You may hold only one Account with viperspin.games. Duplicate or linked Accounts may be closed, and balances may be handled in accordance with these Terms.
Location restrictions: The Operator may refuse, suspend or close Accounts where it believes that local law prohibits participation, including for certain AU Residents, and may use technical and procedural measures to enforce such restrictions.

Registration Process

Account creation: To open an Account, you must complete the online registration form, providing accurate and complete information including your full name, date of birth, country of residence, email address and a chosen password.
Email verification: You may be required to verify your email address by following a link sent to you. The Operator may restrict access to the Services until verification is completed.
Truthfulness of information: You confirm that all information provided during registration and throughout your use of the Services is true, complete and up to date. You must promptly update your details if they change.
Prohibited registrations: You must not register on behalf of another person, use a false identity, or register if you have been previously self-excluded or banned from viperspin.games or any related brands operated by SG International N.V.

KYC Verification

Verification requirement: The Operator may at any time require KYC verification before allowing deposits, gameplay, Bonuses or withdrawals. This may include verification of identity, age, address, payment method ownership and source of funds.
Documents: Typical documents include a valid government-issued ID, proof of address (such as a utility bill or bank statement), and evidence linking you to your payment method (such as a bank card or crypto wallet ownership evidence).
Processing time: Verification requests are generally processed within a reasonable period; however, the Operator may require additional information and may suspend withdrawals and/or gameplay until verification is satisfactorily completed.
Non-compliance: Failure to provide requested KYC documents or providing false or misleading information may result in Account suspension or closure, cancellation of Bets, forfeiture of Bonuses and, where required by law, reporting to relevant authorities.

Account Security and User Obligations

Security: You are responsible for keeping your login credentials confidential and for restricting access to your devices. Any activity conducted through your Account will be deemed to have been carried out by you.
Unauthorised access: You must notify customer support immediately if you suspect that a third party has gained unauthorised access to your Account. The Operator is not liable for losses arising before such notification, subject to the limitation of liability provisions in these Terms.
Use for lawful purposes only: You must not use the Website for any unlawful purpose, including money laundering, fraud, collusion, or the circumvention of gambling restrictions applicable in your jurisdiction.
Inactive Accounts: The Operator may define and treat Accounts as inactive after a specified period of no login activity, in accordance with the Website's Inactive Account policy, which may include administrative fees or closure after due notice.

Betting & Gameplay Rules

General Gameplay Principles

Game rules: Each game available on viperspin.games is governed by its specific rules as displayed within the game interface or on the Website. By placing a Bet, you agree to be bound by the relevant game rules.
Random outcome: Non-live games rely on a random number generator (RNG) that determines game outcomes. The Operator seeks to ensure that all RNG-based outcomes are fair, random and compliant with its Curaçao licensing requirements.
Availability: Games and Services may be added, removed or modified at the Operator's discretion and may vary by jurisdiction.

Placing Bets

Stake limits: Minimum and maximum Bet amounts are determined by each game and may differ across titles. You must check the stake configuration before placing a Bet. The Operator may set additional global limits for responsible gambling or risk management reasons.
Bet confirmation: A Bet is deemed placed when it is accepted by the game server and appears in your game history. Once accepted, a Bet cannot normally be cancelled by you.
Balance requirements: You may only place Bets up to the value of your available Real Money Balance and, where applicable, Bonus Balance that is eligible for wagering.
Currency: For AU Residents, the primary currency is Australian dollars (AU$). Crypto deposits (such as BTC and LTC) are converted based on the exchange rate applied at the time of processing, which may fluctuate.

Cancellation, Errors and Voids

Operator errors: If a game or system malfunction, incorrect odds, or other technical fault leads to an erroneous Bet, settlement or balance display, the Operator may declare the affected Bets void, reverse transactions and correct balances to the state before the error, in accordance with applicable law.
Player errors: Bets placed in error by a Player (for example, selecting the wrong stake or game) will generally stand if accepted by the system and are not subject to cancellation.
Game interruptions: In the event of disconnection during a game, the outcome will be determined based on the game provider's logs. Completed rounds will stand; unfinished rounds will be settled or restored according to the applicable game rules.

Live Casino and Chat Conduct

Respectful behaviour: You must behave respectfully in live casino environments and any chat features. Abusive, racist, sexist, threatening, defamatory, obscene or otherwise offensive language or conduct is strictly prohibited.
No harassment or promotion: You must not harass dealers or other players, advertise other services, or solicit personal information from others.
Anti-fraud and collusion: Collusion, cheating, exploiting software bugs, using bots or automated tools, or engaging in any fraudulent activity is strictly prohibited. Suspected accounts may be investigated, suspended and/or closed, and funds may be withheld in accordance with applicable law.
Moderation: The Operator and its game providers may monitor and moderate chats and may mute, restrict or remove players who breach these rules.

Responsible Gambling

Tools: viperspin.games offers Responsible Gambling Tools, including deposit, loss and wager limits (daily, weekly, monthly), cooling-off periods (from 24 hours up to 6 weeks) and self-exclusion (minimum 6 months up to several years). You can request these tools via your Account settings or customer support.
Changes to limits: Requests to decrease limits are applied as soon as reasonably practicable. Requests to increase or remove limits are subject to a cooling-off period of at least 24 hours before taking effect, to support responsible play.
Self-exclusion: If you self-exclude, your Account will be suspended for the specified period, you must not attempt to open new Accounts, and the Operator will take reasonable steps to prevent your participation. Outstanding real money funds will be handled subject to applicable law and these Terms; Bonuses will be forfeited.
External support: If you believe you may have a gambling problem, the Operator encourages you to seek assistance from independent organisations such as Gambling Help Online (gamblinghelponline.org.au) and other recognised support providers (for example, Gamblers Anonymous and GamCare in relevant regions).

Bonus Terms

Eligibility and Activation

Separate conditions: Each Bonus or promotion advertised on viperspin.games is subject to its specific terms, including eligibility criteria, wagering requirements, game restrictions, expiry dates and maximum winning limits, as displayed on the relevant promotional page.
Account status: Bonuses are available only to registered Players with a verified or verifiable Account. The Operator may restrict or withdraw Bonuses for Players with incomplete KYC, responsible gambling restrictions or prior Bonus abuse.
One offer per person: Unless explicitly stated otherwise, each Bonus is limited to one per person, household, IP address, payment method and device. The Operator may use technical and procedural checks to enforce this rule.
Activation mechanics: Bonuses may require a minimum deposit, the entry of a bonus code or manual selection during deposit. If you do not wish to receive a Bonus, you should decline it where possible or contact support before wagering.

Wagering Requirements and Timeframes

General rule: Bonus funds and any winnings derived from them may not be withdrawn until the applicable wagering requirements are fully met. The specific multiplier and conditions are stated in the Bonus offer.
Contribution of games: Different games may contribute differently towards wagering (for example, pokies may contribute 100%, while table games or live casino may contribute less or not at all). The applicable contribution rates are indicated in the Bonus terms.
Time limits: Bonuses may have an expiry period within which wagering requirements must be completed (for example, a certain number of days from crediting). If wagering is not completed within the stated timeframe, the Bonus and associated winnings may be forfeited.
Real money first: Unless otherwise stated, Real Money Balance is usually wagered before Bonus Balance. Detailed information about the order of funds used is provided in the Bonus or general promotional terms.

Prohibited Games, Bets and Actions

Restricted games: Certain games or game categories may be excluded or partially excluded from wagering for specific Bonuses. Bets placed on restricted games will not count toward wagering and may result in forfeiture of the Bonus and related winnings.
Irregular betting: The Operator may treat as Bonus abuse, and may void Bonuses and winnings, where it identifies irregular betting patterns, including but not limited to:
- placing large bets that significantly exceed your average stake after a win or immediately after satisfying wagering requirements;
- placing minimal-risk or zero-risk bets, or both sides of a game, to artificially complete wagering;
- deliberate exploitation of game or software malfunctions.
Multiple Bonus abuse: Using multiple Accounts, shared devices or payment methods to claim the same Bonus multiple times, or participating in coordinated Bonus abuse schemes, is prohibited and may result in Account closure and confiscation of funds, subject to applicable law.

Combining Promotions

No automatic combination: Unless specifically allowed in the relevant terms, Bonuses cannot be combined. Only one active wagering Bonus may apply to your Account at any time.
Order of application: Where multiple promotions are available, the order in which they apply will be determined by the Website's Bonus system or by customer support if manual adjustment is required.
Conflicts: In case of any discrepancy between these general Bonus Terms and the specific terms of a particular promotion, the specific promotional terms will prevail to the extent of the inconsistency.

Payments & Withdrawals

Payment Methods for AU Residents

The Operator makes available several payment methods for AU Residents, which may include, among others:

Method	Type	Min Deposit	Max Deposit	Min Withdrawal	Max Withdrawal	Deposit Time	Withdrawal Time (typical)
Visa/Mastercard	Card	AU$30	AU$2,000	N/A	N/A	Instant	N/A (withdrawals typically via alternative method)
Neosurf	Voucher	AU$10	AU$500	N/A	N/A	Instant	Not available for withdrawals
Bitcoin (BTC)	Crypto	AU$20	AU$2,000	AU$100	AU$2,000 per week	Approx. 15-60 minutes	Approx. 24-72 hours after approval
Litecoin (LTC)	Crypto	AU$20	AU$2,000	AU$100	AU$2,000 per week	Approx. 10-30 minutes	Approx. 24-72 hours after approval
Bank Transfer	Bank	N/A	N/A	AU$100	AU$2,000 per week	N/A	Approx. 5-10 business days after approval

Availability of methods, limits and processing times may change and can depend on your location, verification status and the payment processor used. Some commonly known e-wallets (such as Skrill or Neteller) may not be available.

Deposits

Authorised payments: By depositing, you confirm that you are the lawful owner of the payment method used and that you are authorised to use it for online gaming transactions.
Fees: The Operator generally does not charge deposit fees, but your bank, card issuer, crypto wallet provider or other intermediary may apply fees or currency conversion charges, which are your responsibility.
Chargebacks: You agree not to request chargebacks or reversals without legitimate reason. Unjustified chargebacks may result in Account suspension, recovery of funds and reporting to relevant payment providers and authorities.

Withdrawals

Verification: Withdrawals are subject to prior KYC verification and ongoing security checks. The Operator may request additional documents before approving any withdrawal.
Limits: Unless otherwise specified, standard withdrawal limits for AU Residents are typically up to AU$2,000 per week and AU$5,000 per month. The Operator may apply higher or lower limits for specific Players or payment methods, and will inform you where applicable.
Processing times: Withdrawal requests are processed in the order received. Internal processing generally takes up to several business days, after which external payment channels' timeframes (as indicated in the table) apply.
Same method policy: Where possible, withdrawals will be processed via the same payment method used for deposits. If that is not feasible, the Operator may select an alternative method and will inform you of any additional requirements.
Progressive jackpots: Progressive jackpot wins may be exempt from standard withdrawal limits but may still be paid in instalments, subject to the game provider's rules and applicable law.

Refunds, Voids and Bonus Funds

Refunds of Bets: Bets already accepted and settled cannot generally be refunded. However, in cases of system error, malfunction or other circumstances described in these Terms, the Operator may void Bets and return the staked amount to your balance.
Bonus-related withdrawals: Where Bonus terms are breached or wagering requirements are not fulfilled, the Operator may remove the Bonus and any related winnings from your Account, while returning your remaining Real Money Balance where permitted by law.
Currency and crypto fluctuations: For crypto transactions, you acknowledge that exchange rates may fluctuate between deposit, gameplay and withdrawal. The Operator is not responsible for any gains or losses resulting from such fluctuations.

Limitation of Liability

Operator's Obligations

Provision of Services: The Operator will use reasonable efforts to ensure that the Website is available, that games operate in accordance with their rules and that outcomes are determined fairly in line with its Curaçao licensing obligations.
Accuracy of information: While the Operator aims to keep information on the Website accurate and up to date (including licensing details and payment information), temporary inaccuracies or omissions may occur. In case of any conflict, the information in the official licensing seals and account interface normally prevails.

Exclusions of Liability

Technical issues: To the maximum extent permitted by applicable law, the Operator is not liable for any loss or damage arising from:
- interruptions, delays or failures in telecommunications networks, the internet, your hardware or software;
- viruses, DDoS attacks or other malicious external actions;
- system errors, bugs or malfunctions, except where expressly stated otherwise in these Terms.
Third-party services: The Operator is not responsible for acts or omissions of third-party service providers, including game providers, payment processors and internet service providers.
Legal compliance in your jurisdiction: The Services are provided from outside Australia. The Operator does not warrant that use of the Website is lawful in your jurisdiction. You are solely responsible for ensuring that your use complies with applicable local laws, including Australian federal and state laws, and for any consequences of non-compliance.

Limitation of Maximum Compensation

Cap on liability: To the fullest extent permitted by law, the Operator's total aggregate liability to you for any claim arising out of or in connection with your use of the Website (whether in contract, tort, negligence or otherwise) is limited to the lesser of:
- the amount of the Bet or transaction in dispute; or
- the total amount of deposits made by you to your Account during the 30 days preceding the event giving rise to the claim.
Exclusion of indirect losses: The Operator is not liable for any indirect, consequential or special losses or damages, including loss of profits, data, business or opportunity, even if advised of the possibility of such losses.
Non-excludable rights: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under mandatory consumer protection laws that apply to you.

Intellectual Property Rights

Ownership: All content on viperspin.games, including text, graphics, logos, icons, images, audio clips, software, game titles and underlying code, is owned or licensed by the Operator and/or its licensors and is protected by copyright and other intellectual property laws.
Personal use licence: You are granted a limited, non-exclusive, non-transferable licence to access and use the Website and Services for your personal, non-commercial entertainment purposes only, subject to these Terms.
Restrictions: You must not copy, reproduce, distribute, modify, translate, reverse engineer, decompile, disassemble, frame, scrape, publicly display or otherwise exploit any part of the Website or its content without the prior written consent of the Operator or the relevant rights holder.
Third-party marks: Third-party trademarks, service marks and logos displayed on the Website (including those of game providers and payment processors) are the property of their respective owners and may not be used without permission.

Privacy & Data Protection

Privacy Policy: The collection, use, storage and disclosure of your personal data by the Operator are governed by the Website's Privacy Policy, which forms part of these Terms. By using the Services, you acknowledge that your personal data will be processed in accordance with that policy.
Purpose of processing: Personal data may be processed for purposes including Account registration, KYC verification, payment processing, responsible gambling, prevention of fraud and money laundering, customer support and compliance with legal obligations.
International transfers: As the Operator is based in Curaçao and uses payment processors and service providers in other countries (including New Zealand and Cyprus), your personal data may be transferred and processed outside your country of residence, including outside Australia, in accordance with the Privacy Policy and applicable data protection laws.

Changes to Terms

Right to amend: The Operator may amend these Terms from time to time, for example to reflect changes in law, regulatory requirements, licensing conditions, payment methods or Services.
Notification methods: Material changes will be communicated by one or more of the following methods:
- publishing the updated Terms on viperspin.games with a revised effective date;
- displaying an in-site notice or banner upon login; and/or
- sending an email to the address registered to your Account.
Acceptance of changes: Continued use of the Website after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree with the updated Terms, you must stop using the Services and may request closure of your Account.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

Grounds for action: The Operator may suspend or close your Account, withhold or cancel Bets and/or restrict access to the Services where it reasonably believes that:
- you have breached these Terms, Bonus rules or game rules;
- you have provided false or misleading information or failed to complete KYC;
- you have engaged in fraud, collusion, money laundering, Bonus abuse or other unlawful activity;
- you have exhibited problem gambling behaviour prompting responsible gambling measures; or
- required by law, regulation, licensing conditions or law enforcement authorities.
Effect of suspension: During suspension, you may not be able to deposit, withdraw or place Bets. The Operator will investigate and may request additional information before deciding whether to reinstate or close the Account.

Self-Exclusion and Responsible Gambling Closures

Self-exclusion requests: You may request self-exclusion for a specified period (minimum 6 months) or indefinitely. The Operator will take reasonable steps to implement your request and prevent you from reopening or creating new Accounts during the exclusion period.
Operator-initiated exclusion: Where responsible gambling concerns arise, the Operator may impose limits, temporary cooling-off periods or self-exclusion on your Account, even without your request, where considered reasonably necessary for your protection.

Consequences of Termination

Real money funds: Upon Account closure (other than for unlawful conduct or regulatory reasons), the Operator will, subject to KYC completion and applicable law, pay out your remaining Real Money Balance, less any outstanding fees or chargebacks, via a suitable method.
Bonuses: On closure or self-exclusion, all active Bonuses and associated winnings that have not met wagering requirements will generally be forfeited, unless local law requires otherwise.
Notice: Where practicable and lawful, the Operator will notify you by email of the reason for closure or suspension. However, it may be restricted from providing detailed reasons in cases linked to regulatory or security investigations.

Governing Law & Jurisdiction

Licensing and Regulatory Information

Licensing in Curaçao: The Services on viperspin.games are provided under online gaming sub-licences issued in Curaçao. References on the Website may include:
- Antillephone N.V. sub-licence number 8048/JAZ2015-035 held by SG International N.V.; and
- Gaming Curaçao N.V. (#365/JAZ) sub-licence reference GLH-OCCHKTW0705252021.
Where there is any inconsistency, the details displayed in the current licence seal in the Website footer will prevail.
No Australian licence: viperspin.games is not licensed by the Australian Communications and Media Authority (ACMA) or any Australian state or territory regulator. The Services are offered from outside Australia, and AU Residents use the Website on that basis.

Applicable Law

Primary law: These Terms and your relationship with the Operator are governed by the laws of Curaçao, without prejudice to any mandatory consumer protection provisions that may apply in your country of residence.
Local law responsibilities: Nothing in these Terms affects your responsibility to comply with the laws of Australia or any other jurisdiction from which you access the Website, including the Interactive Gambling Act 2001 (Cth) and relevant state and territory legislation where applicable.

Dispute Resolution and Jurisdiction

Internal complaint procedure: If you have a complaint, you must first contact customer support (via live chat or email). If the matter is not resolved to your satisfaction, you may request escalation to management. The Operator aims to provide a final response within 10-14 business days, although complex matters may take longer.
External escalation: If you remain dissatisfied after exhausting the internal complaint procedure, you may:
- submit a complaint to the Curaçao licensing authority's designated email, currently indicated as [email protected]; and/or
- seek advice about your legal options in the courts of Curaçao or other competent forums.
No appointed ADR: At present, no independent alternative dispute resolution (ADR) body (such as eCOGRA or IBAS) is formally appointed for viperspin.games. Public complaint platforms may offer additional visibility but do not replace formal legal or regulatory processes.
Courts of Curaçao: Subject to any non-excludable rights you may have under local law, the courts of Curaçao have non-exclusive jurisdiction over disputes arising out of or in connection with these Terms or the Services.

Contact Information

Customer Support:
- Email: [email protected] (primary support channel; typical response time 12-24 hours).
- Live chat: 24/7 on-site live chat available via viperspin.games (initial chatbot with the option to request a human agent).
- Telephone support: Not available. All support is provided via the channels above.
Operator (Legal Address):
- Company: SG International N.V.
- Address: Dr. M.J. Hugenholtzweg 25, Unit 11, Willemstad, Curaçao.
- Jurisdiction: Curaçao.
Payment Processing Entities:
- SG International LP, 29d Buckingham Street, Arrowtown, Otago 9302, New Zealand (payment processing subsidiary).
- Girafro LTD, Souliou 18, Strovolos, Nicosia 2018, Cyprus (payment processor).
Regulatory Complaints (Licensing Authority):
- Email for licence-related complaints: [email protected] (after exhausting the Operator's internal complaint procedure).