Responsible Gaming

Responsible gaming at viperspin on viperspin.games means approaching online casino entertainment in a conscious, controlled and informed way. Gambling should remain a form of leisure that never threatens your financial stability, wellbeing or relationships. This page explains the tools, safeguards and external resources available so that you can make deliberate choices about if, when and how you play.

The operator of viperspin.games, SG International N.V., encourages all players to set clear limits, monitor their own behaviour and seek help early if gambling stops being fun. Our support team is available to help you configure responsible gaming tools, provide information about independent services, and respond to any concerns about your play.

Legal and health notice: This information is for harm-minimisation and education only. It does not constitute legal, financial, or medical advice. For clinical support, please contact a qualified health professional or the Australian services listed below. You must be at least 18 years old to use viperspin.games, and you are responsible for complying with the laws of your place of residence. viperspin is licensed in Curaçao and is not licensed by the Australian Communications and Media Authority (ACMA); Australian regulatory protections that apply to domestically licensed operators may not apply here.

Risk Awareness

Most people in Australia who use online casinos treat them as occasional entertainment. However, for some players, gambling can become harmful and may lead to financial, emotional and social problems. Recognising early warning signs allows you to act quickly, use the responsible gaming tools at viperspin.games, and seek professional help where necessary.

Warning Signs of Problematic Gambling

• Gambling more frequently or for longer sessions than you planned, especially late at night or when you feel stressed or upset.
• Thinking about viperspin.games or gambling in general when you are at work, studying, or spending time with family and friends.
• Chasing losses by increasing your bet size or depositing again after losing, believing you can "win it back" quickly.
• Spending money on gambling that was intended for essentials such as rent, mortgage, food, utilities, transport or child-related costs.
• Hiding or minimising your gambling from family or friends, for example by deleting browser history or lying about how much you spend.
• Borrowing money, selling personal items or using credit to fund gambling activity.
• Feeling guilt, anxiety, depression or irritability when you think about your gambling, or when you try to cut down or stop.
• Neglecting work, study, family or social obligations because of time spent gambling or recovering from long sessions.

Quick Self-Assessment Check

Answer the following questions honestly. If you answer "yes" to several of them, you may be at risk of gambling-related harm and should strongly consider using limits, taking a break, or seeking professional help.

• Do I often gamble with money that I cannot comfortably afford to lose after paying all my essential living expenses?
• Have I tried to cut down or stop gambling on viperspin.games more than once, but found it difficult to stick to my decision?
• Do I feel restless, irritable or upset when I am unable to gamble or when I have to stop?
• Have I ever lied to family members, friends or colleagues about how much time or money I spend gambling?
• Have my gambling activities ever caused arguments, relationship problems or difficulties at work or in my studies?
• Have I borrowed money, used credit, or sold belongings in order to continue gambling?
• Do I sometimes gamble longer than I intended, especially after losing, just to try to "get even"?

If these statements feel familiar, please review the limit tools below and consider speaking with one of the independent Australian services listed in the Support Resources section.

Limits & Tools

viperspin on viperspin.games offers a range of player-control tools designed to help you manage your spending and time online. Using these tools early and consistently is one of the most effective ways to prevent gambling-related harm. You should only ever gamble with discretionary funds and never with money needed for essential living costs.

Deposit, Loss and Wager Limits

Subject to availability in your account interface, you can set daily, weekly and monthly limits for deposits, losses and wagers. These limits apply across all real-money games linked to your viperspin.games account.

1. Access your account: Log in to viperspin.games and open "My Account" or "Profile".
2. Open the limits area: Navigate to "Responsible Gaming" or "Limits" (menu names may vary slightly). Look for options such as Deposit Limits, Loss Limits or Wager Limits.
3. Choose a timeframe: Select whether you want a daily, weekly or monthly limit. In the Australian context, it is recommended that you set limits in line with your actual disposable income after rent, bills and other priority expenses.
4. Enter your maximum amounts: Type the maximum amount (for example, "AU$50 per day" or "AU$150 per week") that you are prepared to deposit, lose or stake. Choose conservative amounts that you can easily afford.
5. Confirm and save: Review your settings and click "Save" or "Confirm". The system will enforce these limits and will not allow you to exceed them.

Important: In line with the operator's responsible gaming policy, decreases to limits (making them stricter) generally take effect immediately. Requests to increase or remove limits may be subject to a minimum 24-hour cooling-off period before they are applied. This delay is intended to prevent impulsive changes made under emotional or financial pressure.

Time Management, Session Timers and Breaks

Managing the time you spend on viperspin.games is just as important as managing the money you deposit. Where available, you can use session reminders and short "Time-Out" breaks to help you stay in control.

• Session reminders: In the Responsible Gaming section, you may be able to activate pop-up reminders after you have been logged in for a certain period (for example, every 30, 60 or 120 minutes). These messages prompt you to review how long you have been playing and to consider taking a break.
• Time-Out (short breaks): If you feel you need a short pause from gambling, you can request a temporary account lock for a minimum of 24 hours, 48 hours or 72 hours:
  1. Log in to viperspin.games and go to My Account > Responsible Gaming > Time-Out (or a similar section).
  2. Select the desired break duration (for example, 24, 48 or 72 hours).
  3. Read the description of what will happen during your Time-Out (no deposits, no betting, limited or no access to games).
  4. Confirm your choice. The Time-Out should apply immediately or from the next login, and you will not be able to cancel it early.
• Cooling-off period: In addition to Time-Outs, a longer cooling-off period of up to several weeks (for example, from 1 week up to 6 weeks) may be available. During this period, your account access will be limited in a similar way to a Time-Out, giving you space to reassess your gambling habits.

These tools are designed to support your decisions, but they rely on accurate information from you. If you feel that limits and breaks are not enough to keep your gambling under control, please consider using the Self-Exclusion option or contacting a professional support service.

Self-Exclusion

Self-exclusion is a stronger and longer-term measure intended for players who feel they are at significant risk of harm or currently experiencing gambling problems. When you self-exclude from viperspin.games, your account is blocked for the selected period and you are not permitted to gamble on that account.

How to Request Self-Exclusion

1. Locate the Self-Exclusion option: Log in to viperspin.games and go to My Account. Navigate to Responsible Gaming and then Self-Exclusion, if available. If you cannot find it, contact support via live chat or email and clearly state that you wish to self-exclude.
2. Choose the exclusion period: Available periods typically range from a minimum of 6 months to several years, up to and including lifetime exclusion. Select the period that honestly reflects the level of control you need. Longer periods provide stronger protection.
3. Read the terms carefully: Review what self-exclusion means for your account, including access restrictions, treatment of remaining balances and any impact on bonuses or promotional offers.
4. Confirm your decision: You may be asked to tick a confirmation box and click "Self-Exclude" or to confirm your request in writing via email. Once submitted, the self-exclusion should take effect as soon as reasonably possible.
5. Record your confirmation: For your own records, keep a copy of the confirmation email or screenshot of the self-exclusion page, and consider informing a trusted person or counsellor that you have taken this step.

Consequences of Self-Exclusion

• Access to the account: During the self-exclusion period, you will not be able to log in to your viperspin.games account or place any bets. Attempts to create new accounts may breach the Terms and Conditions and may result in closure of those accounts.
• Deposits and gameplay: New deposits and gameplay are not permitted while self-excluded. Any attempt to circumvent the exclusion by using alternative details or devices is strongly discouraged and may undermine your own protection.
• Withdrawals and balances: If you have an eligible real-money balance at the time self-exclusion is applied, you may usually request a withdrawal by contacting [email protected] or using live chat, subject to standard verification, withdrawal limits (for example, AU$2,000 per week), and the applicable Terms and Conditions. Bonus funds and unfinished bonus wagering may be cancelled according to the bonus rules.
• End of the self-exclusion period: Depending on the operator's policy, your account may remain closed until you actively request reactivation after the minimum period, and a further cooling-off period or additional checks may apply. For a lifetime self-exclusion, reactivation is generally not permitted.

Self-exclusion from viperspin.games does not automatically exclude you from other online casinos or sports betting operators. For broader protection, consider registering with national or regional self-exclusion schemes described in the Support Resources section, and using blocking software on your devices.

Support Resources

If you are worried about your gambling, or about someone close to you, it is important to know that help is available. viperspin encourages all Australian players to seek support from independent specialist organisations. The services listed below are confidential and can provide advice, counselling and practical strategies for reducing gambling-related harm.

Local Support for Players in Australia

• Gambling Help Online (Australia): A nationwide service funded by Australian governments, offering free, confidential counselling and support for people affected by gambling.
  • Website: https://gamblinghelponline.org.au
  • 24/7 online chat counselling and email support.
  • Information and self-help tools for both gamblers and their families.
  • Language: English, with access to interpreter services where available.
• National Gambling Helpline (Australia): Phone 1800 858 858 - a free, confidential helpline for anyone affected by gambling.
  • Phone: 1800 858 858 (within Australia).
  • Hours: 24 hours a day, 7 days a week.
  • Languages: English, with access to the Translating and Interpreting Service (TIS) upon request.
• Lifeline Australia: For crisis support related to distress, anxiety or thoughts of self-harm.
  • Phone: 13 11 14 (within Australia).
  • Website: https://www.lifeline.org.au
  • Hours: 24/7 telephone and online chat support.
• Beyond Blue: Mental health support for anxiety, depression and related issues that may arise alongside gambling problems.
  • Phone: 1300 22 4636
  • Website: https://www.beyondblue.org.au
  • Hours: 24/7 phone and webchat support (English).

These Australian services operate independently from viperspin.games. They will not share your information with the casino, except where required by law, and you may contact them anonymously.

International Support Organisations

You may also consider:

• Gam-Anon: Support groups for family and friends of people with gambling problems - https://www.gam-anon.org.
• Financial counselling services: Many countries, including Australia, offer free financial counselling for those experiencing debt due to gambling.

National Self-Exclusion Schemes

In addition to self-excluding directly from viperspin.games, you may be able to register with national self-exclusion registers that cover multiple gambling providers in your jurisdiction. Examples include:

• Australia - BetStop (National Self-Exclusion Register): Applies to licensed Australian online and phone wagering providers. Note that viperspin is licensed in Curaçao and is not part of BetStop. For information, visit https://www.betstop.gov.au.
• United Kingdom - GAMSTOP: Free service allowing residents to self-exclude from UK-licensed online gambling sites - https://www.gamstop.co.uk.
• Spain - RGIAJ: National online gambling self-exclusion register managed by the Spanish regulator (Dirección General de Ordenación del Juego).
• Sweden - Spelpaus: National self-exclusion scheme covering licensed Swedish gambling operators - https://www.spelpaus.se.

Availability, scope and legal effect of these schemes depend on your country of residence and the licensing status of each operator. They do not necessarily cover overseas casinos licensed in Curaçao, such as viperspin.

Blocking and Filtering Tools

To further reduce temptation, you can install blocking or filtering software on your devices to restrict access to gambling websites and apps, including viperspin.games.

• Gamban: Commercial software that blocks access to online gambling sites and apps across multiple devices - https://www.gamban.com.
• BetBlocker: Free tool that allows you to block access to gambling sites and set long-term restrictions - https://www.betblocker.org.
• General parental controls: Operating systems, routers and app stores often include parental or content controls, which can be configured to block gambling-related content.

These tools are operated by independent third parties. viperspin has no control over their availability or performance, but recommends that at-risk players consider using them as an additional protective measure.

Help for Family

Gambling problems can affect not only the person who gambles, but also their family members, partners, friends and colleagues. If you are concerned about someone who uses viperspin.games, it is important to look after your own wellbeing while encouraging them to seek help.

Talking to Someone About Their Gambling

• Choose the right moment: Try to speak when both of you are calm and not in the middle of a gambling session or argument.
• Use non-judgmental language: Focus on how you feel and what you observe (for example, "I'm worried because I've noticed..."), rather than accusing or blaming.
• Be specific about impacts: Explain how their gambling is affecting finances, relationships, or daily life, using concrete examples.
• Encourage professional help: Suggest contacting Gambling Help Online, the National Gambling Helpline (1800 858 858) or a local counsellor who specialises in gambling issues.
• Set clear boundaries: Decide what you can and cannot do (for example, not lending money for gambling) and communicate this calmly and consistently.

Support Resources for Families and Friends

• Gambling Help Online - For Family & Friends: Information and support specifically for people affected by someone else's gambling - https://gamblinghelponline.org.au/i-care-about-someone.
• Gam-Anon: International fellowship that offers support meetings for those affected by another person's gambling - https://www.gam-anon.org.
• Online forums and chats: Many of the organisations listed above provide moderated forums and chatrooms where you can share experiences with others in similar situations.
• Relationship and family counselling: Services such as Relationships Australia and other local providers can help address communication, trust and financial issues within the family.

Recommended Next Steps

1. Seek confidential advice: Contact an Australian helpline or counselling service to discuss your situation and options.
2. Encourage limits or self-exclusion: If the person is willing, support them in setting strict limits or requesting self-exclusion from viperspin.games and other gambling operators.
3. Consult health professionals: Where there are signs of anxiety, depression or other mental health concerns, encourage the person to see a GP, psychologist or psychiatrist.
4. Protect yourself financially: Consider obtaining independent financial advice, separating finances where appropriate, and setting clear rules about shared expenses.

Operator's Commitment

SG International N.V., as the operator of viperspin.games, is committed to promoting responsible gambling practices in accordance with its Curaçao licensing obligations and recognised industry standards. While viperspin is not licensed by ACMA in Australia, the casino implements internal procedures designed to identify and mitigate potential gambling-related harm.

Behaviour Monitoring and Risk Checks

• Transaction and activity review: The operator may monitor patterns such as unusually high or rapidly increasing deposits, frequent failed deposits, extended play sessions, or repeated requests to raise limits.
• Limit-change controls: In accordance with responsible gaming principles, requests to increase or remove existing limits are subject to a cooling-off period (generally at least 24 hours) before taking effect, while reductions are applied as soon as reasonably practicable.
• Account verification and affordability considerations: Where required, the operator may request additional information or documents to verify identity and assess whether ongoing play is consistent with responsible use of the service.
• Self-exclusion and Time-Out enforcement: The system is configured to prevent access and gameplay during active Self-Exclusion or Time-Out periods and to enforce the selected duration.

When Support May Contact You

In certain circumstances, and subject to applicable privacy and data protection laws, the support or risk team may initiate contact with you if your play appears to indicate a risk of harm. This may include situations such as:

• Significant and sudden increases in deposits, losses or bet sizes over a short period of time.
• Repeated requests for higher limits shortly after they have been decreased or after a period of heavy losses.
• Statements made in live chat or email that suggest distress, financial hardship or loss of control.

Contact may be made via email, on-site messaging or live chat. The purpose of any such contact is to:

• Provide information about responsible gaming tools, including limits, Time-Outs and Self-Exclusion.
• Encourage you to seek help from independent support services, especially those located in Australia.
• In serious cases, implement or offer additional protective measures, such as temporary or permanent account closure.

These measures do not replace your own responsibility to manage your gambling and to seek professional help where needed. The operator cannot provide clinical assessments or therapy and cannot guarantee to identify all cases of problematic gambling.

Updates

The responsible gaming measures and information provided on this page may change over time to reflect updates in legal requirements, licensing conditions, internal policies or best-practice guidelines. viperspin.games may notify players of significant changes through one or more of the following:

• Publishing updated information on this Responsible Gaming page, including a revised "Last updated" date.
• Displaying banners or pop-up notices on the viperspin.games website or within your account area.
• Sending informational emails to registered players, where appropriate, outlining material changes to responsible gaming tools or policies.

You are encouraged to review this page regularly to stay informed about available tools and support options. Continued use of viperspin.games after changes take effect constitutes your acknowledgement of the updated information.

Last updated: 6 November 2025

Contact & Feedback

If you have questions about responsible gaming at viperspin.games, need help configuring limits or self-exclusion, or wish to provide feedback on this page, you can contact the support team as follows:

• Email (Responsible Gaming / Support): [email protected] (available 24/7; typical response time 12-24 hours).
• Live chat: Accessible via the viperspin.games website, usually starting with a virtual assistant and with the option to speak to a human agent on request.
• Telephone: viperspin does not currently offer telephone support. Please use email or live chat for responsible gaming enquiries.

If you are dissatisfied with how a responsible gaming concern has been handled, you may escalate your complaint through the internal procedure described in the Terms and Conditions. After exhausting internal channels, you may contact the Curaçao licensing provider at [email protected]. Please note that this is an overseas regulator and that pursuing formal legal action from Australia may be complex and costly.

Feedback and Self-Control Request Form

You may also use the following form as a template for contacting viperspin about responsible gaming. Submission methods and processing may vary; for immediate changes such as Self-Exclusion, please use your account tools or live chat where possible.

Full name:

Email address (linked to your viperspin.games account):

Account ID or username (optional):

Type of request:
Set or change limits Request Time-Out / cooling-off Request Self-Exclusion Request information about responsible gaming Provide feedback or raise a concern

Details of your request:

Submit request

Emergency and crisis note: This form and email/live chat channels are not suitable for urgent situations involving self-harm, imminent financial crisis or domestic conflict. If you are in immediate danger or severe distress, please contact emergency services in your area or one of the Australian crisis helplines (such as Lifeline on 13 11 14) without delay.