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Privacy Policy

This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with viperspin.games. It applies to all players and website visitors residing in Australia or accessing our services from Australia, as well as all other users globally. This policy is effective as of 1 January 2025 and supersedes all previous versions. Please read this statement carefully to understand your rights and our obligations in relation to your data.

Who We Are

OBSERVE: viperspin.games is operated by OMNT INDUSTRIES LIMITED, a registered company under Curaçao law.

  • Company Name: OMNT INDUSTRIES LIMITED N.V.
  • Registration Number: 164745
  • Legal Address (Headquarters): Hanchi Snoa 19, Trias Building, Curaçao
  • Regional Representative Office: Avlonos 1, Maria House, 1075, Nicosia, Cyprus (for payment processing/agent services)
  • Gaming License: OGL/2025/373/0120 (Curaçao Gaming Authority, valid through 2025)
  • Data Protection Contact: Jessica Cole or Data Protection Department
  • Email for Data Protection Queries: [email protected]
  • Official Website: https://viperspin.games

Regional Compliance Note: All personal data processing is carried out in line with AU Privacy Act 1988 (Cth) and APPs. For jurisdiction-specific issues, please contact our Data Protection Officer at the listed email.

What Personal Data We Collect

OBSERVE: Data is collected to fulfill regulatory, contractual, and operational requirements, including provision of gaming services and legal compliance. EXPAND: Collection is undertaken directly, via website, and through partners.

  • Personal Information: Full name, date of birth, address, email, phone number, account credentials, identification documents (for KYC/AML compliance), and communication logs.
  • Technical Data: IP address, device information, browser type, operating system, usage logs, and connection timestamps.
  • Payment Data: Bank account details, payment card information, transaction IDs, currency, and payment history.
  • Behavioral Data: Gameplay and betting history, clickstream data, preferences, and session activity (including responsible gambling behaviors if applicable).
  • Cookies and Similar Technologies: Session cookies, persistent cookies, third-party analytics cookies, and advertising trackers (see "Cookies & Tracking Technologies").

REFLECT: Data collection is proportionate, limited to what is necessary, and based on explicit regulatory obligations relevant to AU and international standards.

Legal Basis for Processing

OBSERVE: Processing activities must comply with applicable AU, Curaçao, and international privacy frameworks. EXPAND: All processing operations are based on clearly identified legal grounds.

  1. User Consent: Explicit consent is obtained for marketing communications and use of certain cookies. Consent withdrawal does not affect lawful processing that occurred prior.
  2. Contract Fulfillment: Data processing is necessary to create and manage your account, process payments, verify identity, and provide customer support as per the service agreement with viperspin.games.
  3. Legitimate Interests: Processing for fraud prevention, security monitoring, risk assessment, analytics, and website optimization, balanced against your privacy rights and expectations.
  4. Compliance with Legal Obligations: Collection and verification to meet KYC/AML requirements, tax, gaming authority reporting, and law enforcement requests applicable under AU and international law.

REFLECT: Where required, we document the applicable legal basis for each category of personal data, ensuring the rights of users are maintained in accordance with Australian and cross-border standards.

Purpose of Processing

OBSERVE: Data processing is strictly limited to specified, explicit and legitimate purposes. EXPAND: Purposes are clearly outlined below and regularly reviewed for compliance.

  • Provision of Casino Services: To operate viperspin.games, enable account functionality, deliver games, process payments, and manage transactions.
  • Service Improvement & Analytics: To analyze user engagement, website functionality, and game performance, facilitating continuous improvement.
  • Marketing & Promotions: To send targeted offers, welcome emails, bonuses, and newsletters (where consented).
  • Responsible Gambling & Risk Management: To monitor player behavior for signs of problem gambling, implement exclusion/self-limitation protocols, and ensure a secure gaming environment.
  • Regulatory Compliance: To comply with gaming regulations, AML/KYC requirements, and respond to information requests from competent authorities.
  • Fraud Detection and Prevention: To detect, investigate, and mitigate fraudulent, illegal, or unauthorized activities.

REFLECT: All processing activities are subject to regular internal audits to ensure ongoing compliance with AU law and best industry practices.

Disclosure & Sharing

OBSERVE: Data disclosures are limited to strictly necessary scenarios and recipients. EXPAND: All third-party recipients are subject to contractual confidentiality and data protection obligations.

  • Payment Processors and Banks: To facilitate deposits, withdrawals, and verification of payment transactions.
  • Service Providers: IT, support, hosting, analytics, and marketing providers that assist in service delivery to users of viperspin.games.
  • Regulators and Law Enforcement: Gaming authorities (Curaçao Gaming Authority), AU and international regulators, or law enforcement upon lawful request or statutory requirement.
  • Affiliates & Advertising Networks: Third-party affiliates and networks, with your consent, for marketing and partnership programs. Shared data is minimized and governed by relevant agreements.
  • Corporate Transactions: In cases of mergers, asset sales, or corporate restructuring, data may be transferred in compliance with required legal safeguards.

REFLECT: viperspin.games does not sell personal data to third parties for profit. All disclosures comply with AU and international requirements and respect your rights and privacy.

International Transfers

OBSERVE: Given international operations, data may be transferred outside Australia, especially to Curaçao and Cyprus. EXPAND: Each transfer is assessed for adequacy and lawful basis.

  • Transfer Destinations: Data may be processed or stored in Curaçao (HQ), Cyprus (payment processing), EU/EEA, and other jurisdictions where third-party service providers operate.
  • Protection Guarantees:
    • Standard Contractual Clauses (SCCs) or equivalent legal instruments where required
    • Binding Corporate Rules (BCRs) or certifications for specific providers
    • Contractual obligations for confidentiality and security

REFLECT: Data transfers are only made where appropriate protections equivalent to those provided under the AU Privacy Act and EU GDPR (where relevant) are in place. You may request more information on transfer safeguards by contacting [email protected].

Data Retention

OBSERVE: Retention is governed by statutory, regulatory, and operational requirements. EXPAND: Retention periods are determined by the type of data, processing purpose, and legal mandates.

  1. Personal Data (Account, KYC, Payment): Retained for no more than 5 years after account closure or last transaction, unless longer retention is required by law.
  2. Behavioral & Technical Data: Retained for up to 2 years for analytics, fraud prevention, and compliance auditing. Aggregated/anonymized data may be stored for research without identifying individuals.
  3. Deletion Criteria:
    • Upon user request, where not superseded by legal retention requirement
    • At expiration of regulatory period (up to 5 years)
    • Once purposes for collection are fulfilled or processing ceases

REFLECT: Once retention criteria are met, data is securely deleted or anonymized. Specific requests for early deletion may be submitted to [email protected] with legal exceptions advised.

Your Rights

OBSERVE: As a user, you are granted explicit rights concerning your personal data under AU and applicable international laws. EXPAND: The scope and conditions of these rights are detailed below.

  1. Access: Request access to your stored personal data at any time.
  2. Correction: Rectify inaccurate or incomplete information held about you.
  3. Erasure ("Right to be Forgotten"): Request deletion of your personal data where permissible by law.
  4. Restriction of Processing: Request limitation of processing under specific circumstances.
  5. Objection: Object to processing for direct marketing or on grounds relating to your specific situation.
  6. Data Portability: Receive your data in a commonly used machine-readable format and request its transfer to another controller.
  7. Withdrawal of Consent: Withdraw consent to marketing at any time without affecting previous lawful processing.

REFLECT: All rights may be exercised free of charge by contacting our Data Protection Officer at [email protected]. Responses are provided within statutory timeframes. Certain requests may be declined if overruled by legal or regulatory obligations.

Cookies & Tracking Technologies

OBSERVE: viperspin.games uses cookies and similar technologies to enhance user experience and support operational processes. EXPAND: The following categories and purposes apply:

  • Session Cookies: Enable essential site features during your session; deleted upon browser closure.
  • Persistent Cookies: Remain on your device for a set period for functionality (e.g., saved login preferences, remembering language/region settings).
  • Third-party Cookies: Analytics and advertising cookies provided by partners such as Google Analytics, social media plugins, and affiliate networks.
  • Purposes: Site functionality, user authentication, analytics, audience measurement, marketing optimization, and fraud detection.

Managing Cookies

  • Use browser settings to block or delete cookies at any time.
  • Adjust cookie preferences via our site's consent management panel (where available).
  • Note: Disabling certain cookies may impair site functionality.

REFLECT: For further details on the use of cookies and how to manage them, consult our Cookie Policy or contact [email protected].

Data Security

OBSERVE: Security of your personal data is a critical priority at viperspin.games. EXPAND: Technical and organizational measures are regularly audited and enhanced to address evolving threats and compliance standards.

  • SSL and Encryption: All data in transit is protected using Secure Sockets Layer (SSL) protocol and robust encryption technologies.
  • Access Controls: Strict internal controls restrict data access to authorized personnel only, enforced by role-based permissions.
  • Security Audits: Periodic third-party and internal audits assess system integrity and regulatory compliance.
  • Staff Training: Employees undergo regular privacy and security training, with emphasis on AU and international regulatory standards.
  • Incident Response: Established protocols for breach identification, response, notification, and remediation as per statutory requirements.

REFLECT: viperspin.games adheres to the highest industry standards, ensuring user data confidentiality and integrity across all systems. If you suspect a security issue, please report it immediately to [email protected].

Complaints & Contacts

OBSERVE: Users may contact viperspin.games regarding data privacy matters. EXPAND: Complaints, queries, and requests are treated confidentially and responded to within statutory timeframes.

  • Primary Contact Email: [email protected] (Data Protection Officer, Jessica Cole)
  • Alternative Contact: [email protected]
  • Complaint Procedure:
    1. Submit your complaint in writing with supporting details to our DPO email.
    2. We will acknowledge receipt within 5 business days and provide a substantive response within 30 days, or as required by law.
    3. If unresolved, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

REFLECT: viperspin.games is committed to upholding your privacy rights and will cooperate fully with statutory authorities in case of complaints.

Updates

OBSERVE: This Privacy Policy is subject to updates to reflect legal, operational, or technological changes. EXPAND: All significant changes are communicated proactively.

  • Notification: Updates are posted on https://viperspin.games. Where material changes affect your rights or obligations, additional notice will be provided via email or onsite notifications.
  • Version and Effective Date: Current version published 1 January 2025. Previous versions are archived and available upon request.

REFLECT: Your continued use of viperspin.games after changes indicates acceptance of the revised policy. We encourage periodic review to stay informed of our privacy practices.