Privacy Policy

This Privacy Policy explains how viperspin, operated via the website viperspin.games, collects, uses, discloses, and protects personal information of players, website visitors, and other individuals who interact with our services. It applies to all use of viperspin.games by Australian residents and other users worldwide, whether you register an account, place bets, use live chat, receive marketing communications, or simply browse our website. By accessing or using viperspin.games, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy is effective as of 6 November 2025 and may be updated from time to time as described below.

Who We Are

OBSERVE: viperspin is an online casino brand offered exclusively through viperspin.games. The service is operated by SG International N.V., a company established under the laws of Curaçao, and supported by regional payment processing entities.

EXPAND: For clarity of responsibility and contact:

Operator: SG International N.V., with its registered and principal place of business at Dr. M.J. Hugenholtzweg 25, Unit 11, Willemstad, Curaçao.
Gaming licences: SG International N.V. operates under online gaming sub-licence no. 8048/JAZ2015-035 issued by Antillephone N.V. and a Gaming Curaçao sub-licence GLH-OCCHKTW0705252021 (licensing relationships may evolve over time).
Payment processing entities: SG International LP, 29d Buckingham Street, Arrowtown, Otago 9302, New Zealand; and Girafro LTD, Souliou 18, Strovolos, Nicosia 2018, Cyprus.
Primary contact email: [email protected] (24/7; typical response time 12-24 hours).
Support channels: On-site live chat (via chatbot with option to escalate to a human agent) and email support. No telephone support is currently offered.

REFLECT: For privacy-specific matters, SG International N.V. is the controller of your personal data (or the equivalent concept under applicable laws). You may contact our data protection contact point via [email protected], clearly marking your message "Privacy" or "Data Protection", and it will be routed to the appropriate responsible person or team.

What Personal Data We Collect

OBSERVE: viperspin collects personal and technical information necessary to provide secure online gambling services, comply with legal obligations, and improve our offering to players, especially in the Australian market.

EXPAND: Depending on how you interact with viperspin.games, we may collect:

Identification and contact data: full name, date of birth, residential address, email address, username, and, where required for verification, copies of identification documents, proof of address, or payment instrument ownership.
Account and behavioural data: account registration details, login timestamps, betting and game history, wins and losses, bonuses used, self-exclusion and responsible gambling limits, in-site communications, and records of complaints or disputes (including escalation history).
Technical and device data: IP address, approximate location inferred from IP, device type and identifiers, operating system, browser type and settings, language and time-zone settings, session identifiers, and server logs generated by your interactions with viperspin.games.
Payment and financial data: partial card details and transaction identifiers for Visa/Mastercard deposits, voucher identifiers for Neosurf, wallet addresses and transaction hashes for crypto (e.g. Bitcoin, Litecoin), and bank account details or related references for bank transfers. Some of this data is processed directly by our payment processors SG International LP and Girafro LTD.
Marketing and preference data: your marketing consent status, communication preferences, records of email opens and clicks, responses to surveys or promotions, and information about your interests inferred from gameplay patterns (for example, preferred pokies or bet ranges).
Cookies and similar technologies: unique identifiers stored via cookies, local storage, and similar technologies that help us remember your device, maintain your session, perform analytics, and deliver personalised content and advertising. More detail is provided in the Cookies & Tracking Technologies section.

REFLECT: We collect data directly from you, automatically from your devices, and from third parties (such as payment providers and fraud-prevention services) where this is necessary for account operation, security, and compliance with laws (including KYC and AML requirements related to Curaçao licensing and Australian-facing operations).

Legal Basis for Processing

OBSERVE: viperspin processes personal information in accordance with applicable laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) for Australian users, and, where relevant, the EU General Data Protection Regulation (GDPR) and comparable regulations such as Mexican data protection rules.

EXPAND: Depending on your jurisdiction and the specific processing activity, we rely on the following legal bases or equivalent concepts:

Performance of a contract or steps prior to entering into a contract: processing necessary to create and manage your viperspin.games account, verify your age and identity, provide access to games, process deposits and withdrawals (e.g. via Visa/Mastercard, Neosurf, crypto, bank transfer), manage bonuses, and handle customer support and complaints.
Compliance with legal obligations: processing required under anti-money laundering (AML), counter-terrorist financing (CTF), responsible gambling, taxation, reporting, and gaming-licence requirements in Curaçao and other relevant jurisdictions. This includes KYC checks, transaction monitoring, record-keeping, and reporting to regulators or law enforcement where mandated.
Legitimate interests (or equivalent concepts such as "legitimate purposes"): processing necessary to operate and improve viperspin.games, prevent fraud and abuse, ensure information security, conduct analytics and service optimisation, enforce our Terms and Conditions, manage internal risk, and protect our legal rights and the safety of players.
Consent: where required by law, particularly for certain types of marketing communications, cookies used for advertising purposes, or processing of sensitive information, we rely on your explicit or implied consent. You may withdraw consent at any time, without affecting processing that has already occurred.

REFLECT: Where GDPR applies (for example, to EU/EEA users), the legal bases above correlate directly with Articles 6 and 9 GDPR. Where Mexican privacy laws apply, similar principles of consent, necessity, and proportionality govern our processing. For Australian residents, our practices aim to align with the APPs, including requirements for notice, data quality, security, and cross-border disclosure.

Purpose of Processing

OBSERVE: We use your personal information for clearly defined purposes connected to providing a safe and compliant online gambling environment on viperspin.games.

EXPAND: The main purposes include:

Providing and managing our services: creating and maintaining your account; enabling participation in games; processing deposits, bets, and withdrawals; calculating and crediting winnings; administering bonuses, tournaments, and loyalty programs; and providing customer support.
Compliance and risk management: fulfilling KYC/AML obligations, conducting risk scoring and transaction monitoring, identifying suspicious activities, enforcing responsible gambling tools (such as deposit and loss limits, cooling-off periods, and self-exclusion), and complying with applicable gaming and financial regulations in Curaçao and other relevant jurisdictions.
Improvement and optimisation: analysing gameplay and website usage patterns, compiling aggregate statistics, testing new features, enhancing performance and stability, and tailoring the user experience to the preferences of our primarily Australian audience.
Marketing and personalisation: subject to your consent where required, sending promotional emails about viperspin.games (for example, new pokies, bonuses, and campaigns), conducting segmentation to ensure relevance, and measuring the effectiveness of marketing campaigns.
Security and fraud prevention: protecting our systems and players by detecting and preventing fraud, account takeover, bonus abuse, money laundering, and other misuse; logging and investigating incidents; and maintaining technical and organisational security controls.
Legal protection and business administration: managing disputes and complaints, responding to regulators and authorities, pursuing or defending legal claims before the courts of Curaçao or other competent bodies, and carrying out normal business operations such as auditing and financial reporting.

REFLECT: We do not use your personal information for purposes that are incompatible with those described above unless required or permitted by law, or unless we obtain your consent. When purposes change in a material way, we will update this Privacy Policy and, where required, notify you in advance.

Disclosure & Sharing

OBSERVE: viperspin shares personal information only with carefully selected third parties and only to the extent necessary for the purposes described in this Privacy Policy or required by law.

EXPAND: Categories of recipients may include:

Group companies and payment processors: SG International LP (New Zealand) and Girafro LTD (Cyprus) for payment processing and financial reconciliation, as well as other entities under common control with SG International N.V. involved in operating or supporting viperspin.games.
Payment service providers and financial institutions: banks, card schemes (such as Visa and Mastercard), voucher issuers (e.g. Neosurf), and crypto-payment gateways that process your deposits and withdrawals according to their own regulatory obligations and privacy policies.
Service providers and technical partners: providers of hosting, data storage, security, analytics, anti-fraud tools, email and messaging platforms, customer support tools (including live chat), and content delivery networks that help us operate viperspin.games efficiently and securely.
Regulators and authorities: gaming regulators in Curaçao (such as Antillephone N.V. and Gaming Curaçao), financial intelligence units, law enforcement, courts (including the courts of Curaçao), and other governmental bodies where disclosure is required by law, regulation, licence conditions, or court order.
Advertising and affiliate partners: where you arrive via an affiliate or marketing partner, we may share limited information for tracking the performance of campaigns. Where required by law, we only use cookies and similar technologies for advertising with your consent.
Professional advisers and potential business transferees: lawyers, auditors, consultants, and, in the context of a merger, acquisition, restructuring, or asset sale, potential buyers and their advisers, subject to appropriate confidentiality obligations.

REFLECT: We do not sell your personal information as that term is commonly understood, nor do we allow unrestricted third-party access for their own independent marketing. All sharing is subject to contractual obligations requiring recipients to protect your data, use it only for specified purposes, and comply with applicable data protection laws.

International Transfers

OBSERVE: viperspin operates an international service. Personal information collected from you may be transferred to, and processed in, countries outside your country of residence, including Australia, Curaçao, New Zealand, Cyprus, and other locations where our service providers are based.

EXPAND: In particular:

Curaçao: core gaming operations and regulatory compliance, including storage of key account and transaction records, occur under the responsibility of SG International N.V. in Curaçao.
New Zealand and Cyprus: payment-related information may be processed by SG International LP in New Zealand and Girafro LTD in Cyprus, including transaction reconciliation and fraud checks.
Other countries: depending on the service (for example, cloud hosting, content delivery, email services, analytics, or customer support tools), data may be stored or accessed from additional countries, which may include jurisdictions outside the EU/EEA and outside Mexico.

REFLECT: Where your information is transferred to a country that does not offer an equivalent level of data protection to your home jurisdiction, we implement appropriate safeguards, such as contractual protections inspired by or equivalent to the EU Standard Contractual Clauses, strict access controls, and security measures. For Australian users, such cross-border disclosures are managed with the aim of complying with the Australian Privacy Principles. For users in the EU/EEA or Mexico, where applicable, we take steps to ensure that recipients provide a level of protection consistent with GDPR or relevant Mexican regulations.

Data Retention

OBSERVE: viperspin retains personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws and regulations, particularly those relating to gaming, AML, taxation, and dispute resolution.

EXPAND: While exact periods may vary by jurisdiction and legal requirements, we generally apply the following guidelines:

Account and identification data: core account and KYC records (such as name, contact details, date of birth, and verification documents) are typically kept for the duration of your relationship with viperspin.games and for at least 5-7 years after account closure, to meet AML, gaming-licence, and recordkeeping obligations.
Transaction and gameplay data: deposit, withdrawal, betting, and game history is usually retained for 5-7 years from the date of the relevant transaction or, where linked to an investigation or dispute, for as long as reasonably necessary to resolve the matter and demonstrate compliance.
Marketing and preference data: information related to marketing communications is kept while you remain subscribed and for a limited period (for example, up to 2 years) after you opt out, solely to document your preferences and compliance with your request.
Technical logs and security data: server logs, security alerts, and fraud-related events are retained for periods that allow us to investigate incidents and maintain service integrity, typically ranging from several months to several years depending on risk and legal requirements.

REFLECT: When data is no longer needed, we either securely delete it or irreversibly de-identify it. In some cases, we may retain aggregated or anonymised data that no longer identifies you for statistical, analytical, or reporting purposes. If you exercise your rights to erasure or objection, we will assess your request in light of these retention obligations and inform you where we must continue to keep certain information.

Your Rights

OBSERVE: Individuals using viperspin.games have rights over their personal information under various data protection regimes, including the Australian Privacy Act 1988 (Cth). For users in the EU/EEA or Mexico, or where those standards are contractually extended, equivalent or additional rights apply under the GDPR and Mexican data protection laws.

EXPAND: Subject to legal conditions and local law, your rights may include:

Access: to obtain confirmation whether we process your personal data and to receive a copy of that data in a commonly used format.
Correction (rectification): to have inaccurate or incomplete personal data corrected or updated, including changes to your contact details or verification documents.
Deletion (erasure): to request deletion of your personal data where it is no longer necessary, where you withdraw consent (if consent was the sole basis), or where processing is unlawful, subject to our retention obligations for AML, gaming, and legal claims.
Restriction: to request that we limit processing of your data in certain circumstances, for example while we verify its accuracy or assess an objection.
Objection: to object to processing based on legitimate interests (including certain profiling), particularly for direct marketing. Where you object to marketing, we will stop such processing.
Data portability: where GDPR or similar rules apply, to receive certain data you have provided in a structured, commonly used, machine-readable format and to request transfer to another controller where technically feasible.
Withdrawal of consent: where processing is based on consent (for example, certain marketing), to withdraw that consent at any time, without charge and without affecting past processing.

REFLECT: To exercise your rights, contact us at [email protected] with sufficient information to verify your identity and specify the right you wish to exercise. We aim to respond within 30 days, free of charge, unless requests are manifestly unfounded or excessive, in which case we may refuse or charge a reasonable fee as permitted by law. For Australian residents, these procedures are designed to support your rights under the Australian Privacy Principles. For EU/EEA residents, we seek to align with GDPR standards; for Mexican residents, we aim to reflect key principles of Mexican data protection regulations regarding access, rectification, cancellation, and opposition.

Cookies & Tracking Technologies

OBSERVE: viperspin uses cookies and similar technologies on viperspin.games to ensure technical functionality, enhance your experience, and support analytics and marketing where permitted.

EXPAND: The main types of cookies and similar tools we use include:

Strictly necessary (functional) cookies: session and persistent cookies that are essential for basic site operation, such as keeping you logged in, maintaining your selections (e.g. language and preferred games), and enabling secure navigation across pages.
Performance and analytics cookies: cookies (first-party or third-party) that collect aggregated information about how visitors use viperspin.games, such as pages visited, device and browser statistics, and error logs. This helps us understand usage patterns and improve the site, particularly for our Australian player base.
Advertising and personalisation cookies: cookies and similar technologies that track your interactions with viperspin.games and, where applicable, with our marketing content, in order to personalise offers, limit ad frequency, and measure campaign performance. These may be set by us or by trusted partners, such as affiliate networks or advertising platforms.

REFLECT: You can manage or disable cookies through your browser settings, which may allow you to block or delete some or all cookies. However, disabling strictly necessary cookies may affect the functionality of viperspin.games. Where required by law, we will obtain your consent before using cookies for analytics or advertising. If we provide an internal cookie or privacy settings panel, you can use it to adjust your preferences at any time in addition to browser-level controls.

Data Security

OBSERVE: viperspin takes the security of your personal information seriously and implements measures designed to protect it against unauthorised access, loss, misuse, or alteration.

EXPAND: Our security controls include, among other things:

Encryption and secure transmission: use of modern Transport Layer Security (TLS 1.2 or higher) for data in transit between your browser and viperspin.games, and encryption or equivalent safeguards for sensitive data at rest where appropriate.
Access controls and authentication: strict access management for systems containing personal data, including role-based access, multi-factor authentication for administrative and critical accounts, and logging of access and changes.
Infrastructure security: deployment of firewalls, intrusion detection and prevention systems, anti-malware tools, and regular application of security patches for our servers and supporting systems.
Organisational measures: internal policies and procedures on data protection, regular security and privacy training for staff involved in handling personal data, and procedures for onboarding and offboarding personnel.
Monitoring and audits: ongoing monitoring of systems for vulnerabilities and suspicious activity, periodic reviews of our security posture, and engagement with external specialists where appropriate. We aim to align our practices with recognised standards such as ISO 27001 and SOC 2 where feasible, even if we are not formally certified.
Incident response: documented processes for identifying, investigating, containing, and remediating suspected security incidents, and for notifying affected users and relevant authorities in accordance with applicable laws (for example, notifiable data breach requirements under Australian law where applicable).

REFLECT: While no online system can guarantee absolute security, we continually review and enhance our technical and organisational measures to reflect evolving risks, industry practices, and regulatory expectations in the jurisdictions in which we operate and target players.

Complaints & Contacts

OBSERVE: viperspin encourages you to contact us if you have any questions or concerns about this Privacy Policy or our handling of your personal information.

EXPAND: You can reach us through the following channels:

Email (primary contact): [email protected] - please state in the subject line that your message concerns "Privacy" or "Data Protection".
Live chat: available 24/7 on viperspin.games, initially via chatbot with an option to escalate to a human agent.
Postal contact (operator): SG International N.V., Dr. M.J. Hugenholtzweg 25, Unit 11, Willemstad, Curaçao.

REFLECT: Our internal complaint procedure typically involves (1) contacting customer support; (2) if unresolved, requesting escalation to management; and (3) issuance of a final response, generally within 10-14 business days. If you are dissatisfied with our response, you may have the right to lodge a complaint with a data protection authority or regulator in your jurisdiction, for example:

Australia: Office of the Australian Information Commissioner (OAIC) - see oaic.gov.au for current contact details and complaint procedures.
European Union/EEA (where GDPR applies): your local data protection authority in the member state of your habitual residence, place of work, or alleged infringement.
Mexico (where Mexican data protection laws apply): the relevant Mexican data protection authority (for example, the federal authority responsible for overseeing the protection of personal data in the private sector).
Curaçao gaming complaints: in relation to gaming conduct rather than privacy specifically, you may also contact the relevant Curaçao gaming oversight body, including via [email protected] after exhausting our internal procedures, as described in our Terms and Conditions.

Updates

OBSERVE: viperspin may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or industry best practices.

EXPAND: When we make material changes, we will:

Notification methods: post the updated Privacy Policy on viperspin.games with a revised "Last updated" date; provide prominent notice on the website (for example, via banner or pop-up); and, where appropriate, send email notifications or account dashboard alerts to registered players.
Advance notice: for significant changes that materially affect your rights or how we use your data, we will endeavour to provide at least 30 days' advance notice before the changes take effect, unless immediate implementation is required by law or for security reasons.
Your options: if you do not agree with the updated Privacy Policy, you may choose to stop using viperspin.games and request account closure and, where applicable, deletion or restriction of your personal data in accordance with this Policy and applicable laws.
Version control and changelog: we may maintain a record of previous versions and, for material updates, provide a summary of key changes so you can understand how your data handling has evolved.

REFLECT: The current version of this Privacy Policy is identified by the "Last updated" date below and applies to all use of viperspin.games from that date onwards unless superseded by a newer version.

Last updated: November 2025